1. Eligibility for Refund

We strive to provide high-quality products/services. However, if you are not satisfied with your purchase, you may request a refund under the following conditions:

The refund request is made within 7 days of the purchase date. The product/service has not been used, downloaded, or significantly altered. Proof of purchase (e.g., order number, receipt) is provided.

2. Non-Refundable Items

Certain products/services are not eligible for a refund, including:

Digital downloads or software that has been accessed. Customized or personalized items. Services that have already been rendered. Items purchased at a discount or as part of a special promotion.

3. Refund Process

To request a refund, please follow these steps:

Contact our support team at support@thinkprompt.com with your order details. Provide a reason for the refund request along with necessary evidence (if applicable). Our team will review your request within 7 business days and notify you of the approval or rejection. If approved, the refund will be processed to your original payment method within 7 days (processing time may vary depending on the payment provider).

4. Late or Missing Refunds

If you have not received your refund after the stated processing time:

Check your bank account or payment method again. Contact your bank or payment provider, as processing times may vary. If you still have not received your refund, please contact us at support@thinkprompt.com.

5. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and take effect immediately.

For further inquiries, please contact us at support@thinkprompt.com.